Unfortunately, no. We discussed our shipping policy a lot in the early days and decided pretty quickly that we didn't feel good about shipping lightweight cardboard long distances, worsening our carbon footprint. Our vision for Boba&Vespa is to make it successful here in North America and then expand into other countries where the demand is strong enough for us to set up shop there. We will make our products wherever we sell them. When we can find a partner or open an office internationally, we will do so and make plastic free pet products in those countries, creating local jobs that serve local markets. We have had a lot of interest from all over the globe. We look forward to reducing plastic paw prints everywhere.
We do our best to ship every order within 24 hours of when we receive the order, Monday-Friday. We are a very small company doing our best to grow. On rare occasions, it will take us a little longer than 24 hours to process an order. If you are in a big rush for your order, please feel free to reach out to us directly at email@example.com with your specific needs, we will do our best to accommodate them.
Out of stock – in the event that an item is out of stock, we will let you know the approximate ship date for that item on the product detail page. We do our best to keep all items in stock at all times.
We ship mostly USPS and sometimes UPS or Fedex. Due to cost, shipments to Canada are only shipped via USPS which are then handed over to Canada Post for final delivery.
We package everything 100% plastic free. All of our shipping materials are 100% recyclable and compostable.
In an effort to keep our carbon footprint as small as possible, we do not accept returns or exchanges. If you have any issues with your product, please contact us as we address exceptions on a case-by-case basis. Waste and emissions created by online returns are really bad for the environment. When you factor in fuel, materials and packaging, it just doesn’t make sense to ship things back and forth across the country. We want your experience with Boba&Vespa to be nothing but Pawesome. If you are unhappy for any reason, reach out to us here and we will do our best to make you happy.
Boba and Vespa are the names of co-founder Chia’s two furry children and a major inspiration behind the brand. Naming the company after them seemed like one of the best ways to keep the mission of the brand in focus at all times.